FAQ

Most frequently asked questions

We take the security of your payment and personal information seriously. Please see our privacy policy. Legal Grow has procedures and policies in place to protect you as a South African consumer.

If you notify us within 7 days of damage to your goods occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will:

  • replace the correct product to you (if the correct product is available) or;
  • credit your account with the purchase price of the product or;
  • refund you with the purchase price of the product.

Courier – We deliver directly to your home or office, anywhere in South Africa.  

  • FIRST orders over R420 Include FREE delivery. – A discounted invoice will be sent to you once you order is placed. (Subscribers only)
  • All Main Cities and surrounding areas within South Africa are charged at R79 – R89 for delivery. 
  • All Out-lying areas are charged at R149. 
Delivery Destination Delivery Time
 Cape Town, Johannesburg, Pretoria 1-4 working days
 Regional Area 2-4 working days
 Remote Area 3-4 working days

Once we’ve received your order, It will be processed, cleared and collected from our courier provider.we’ll send you an e-mail with tracking details once the parcel has been collected. If in doubt, contact us.

Please note:

  • The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
  • Business days are defined as Mondays to Fridays, excluding public holidays.

It will take 1-2 business days to process your order. 

Orders may take a bit longer to process during peak seasons. 

Once your order has been processed, it will be ready for a scheduled delivery to you. 

 

We have a facility in Johannesburg, South Africa. Legal Grow has plans to open walk in grow stores. For now, we are fully e-commerce.

If you happen to order an item that arrives damaged. We will replace your item free of charge. If you want to send an item back, delivery fees and collection fees will apply. Please see our T’c and C’s as they apply.